FAQ's
Buying Wholesale
I want to try samples, is that an option?
Of course! We're happy to send 3 full sized samples free of charge to any customers wanting to try our products. Just send us an email at wholesale@zerraco.com with the products you'd like to try and a good shipping address.
Do you offer NET terms?
We don't offer NET terms to new retailers. If you'd like to be evaluated for NET terms after your opening order, you can email us at wholesale@zerraco.com with the subject line "Requesting NET terms" to get started.
How can I pay?
We accept all major credit and debt cards, and PayPal. We also accept ACH if you're paying via NET terms.
Want to pay a different way? Having issues? Send us an email at wholesale@zerraco.com.
How do I know if Zerra & Co. is right for me?
We're not the perfect fit for everyone, and that's okay!
We do best in stores who specialize in bulk products, sustainable goods, zero waste/plastic free products, organic grocery stores, and gift shops that focus on local, handmade, or sustainable goods.
If you're not sure Zerra & Co. is right for you, email us! We'll always give our honest opinion and help you select the products that will fit your customers best.
Can I white label your products?
No, we do not allow our products to be sold under any brand other than our own at this time.
Retailers can replace and cover the label on our bulk jugs/pails for aesthetic reasons. But the new label must include ALL information listed on the original label to be FDA compliant.
Do you offer private labeling?
Not at this time. All of our formulas and products are our own and must be sold under our brand name. Thank you for understanding!
What's your order minimum
Our current order minimum is $100, with a free shipping minimum of $500 within the US
Products
Are your products vegan & cruelty free?
YES! All Zerra & Co. products are vegan and Leaping Bunny Certified Cruelty Free.
Are all of your products plastic free?
No, some of our products have plastic pumps or other components. We avoid plastic packaging at all costs, but sometimes it's unavoidable.
We will NEVER use plastic in outer packaging or in our shipping mataerials.
Are your products sensitive skin friendly?
They sure are! We formulate with gentle, but effective, ingredients so even the most sensitive of skin can use our products.
You don't make a product I'm looking for
We're always taking product requests. Email us at wholesale@zerraco.com with what products you're looking for and we'll let you know if it's in the works!
Brand Values
Are your products vegan and cruelty free?
YES! All Zerra & Co. products are vegan and Leaping Bunny Certified Cruelty Free.
Do you take back empty containers?
YES! We take back all of our empty containers as part of our container return program at no cost to you. Feel free to email us at wholesale@zerraco.com to start a free container return.
Do you donate a portion of your profits?
Yep! We donate 1% of all sales to a local non profit who keeps our local watershed clean of plastic and debris as part of our 1% for the Planet Membership.